Document Details

Document Type : Article In Journal 
Document Title :
The Rating of Service Quality in Public and Private Sectors in Saudi Arabia
قياس مستوى جودة الخدمة في القطاعين العام والخاص بالمملكة العربية السعودية
 
Subject : Public Administration 
Document Language : Arabic 
Abstract : This study aims at measuring the service quality in both the public and private sectors in Saudi Arabia. These services are delivered in sectors such as education, health, transport, public parks and information services. The research is divided into four major Sections: The First Section portrays the methodological framework of the study. It was carried out through phone interviews with merely to four hundred and fifty (450) respondents in the Riyadh City. The Second Section outlines the theoretical framework of the study and the previous literature relevant to the subject. In the Third Section the study analyses the data and information which have been collected through samples. The Final Section presents the outcomes of the findings and offered certain recommendations a) Since the service quality of the public sector show to be low, then the public should be educated regarding this fact and regarding the fact that these services are being offered free and because of other reasons. b) Since the private sector has proved to offer high quality transportation, parks, TV and entertainment, these services can be privatized. c) Some service quality has shown to be unsatisfying. Therefore, high quality services should be provided as well as further research in these areas. 
ISSN : 1319-0997 
Journal Name : Economics and Administration Journal 
Volume : 9 
Issue Number : 1 
Publishing Year : 1416 AH
1996 AD 
Article Type : Article 
Added Date : Sunday, October 11, 2009 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
سالم سعيد القحطانيSALIM SAIED AL-QAHTANIResearcher  

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